Terms of purchase

Terms and Conditions of Purchase

Welcome to Scandiface! Below you will find our complete terms and conditions of purchase, which apply to all purchases of the Scandiface Skinboosting LED Mask and Skinboosting LED collar via our website.

1. General

Scandiface is a Swedish brand owned and operated by LOA New AB. By shopping on our website, you agree to our terms and conditions of purchase. To make a purchase, you must be at least 18 years old or have parental consent.

2. Prices and Payment

All prices are stated in Swedish Kronor (SEK) including 25% VAT.

We offer the following payment methods:

  • Klarna (instalment payment, invoice or direct payment)

  • Card payment (Visa, Mastercard)

  • Google Pay

  • Apple Pay

Payment is made securely via our payment service provider Shopify Payments.

3. Delivery

We offer free shipping on all orders. Delivery is made by PostNord Postpaket within 1–3 business days from the confirmation of the order. We reserve the right for longer delivery times during periods of high demand.

4. 30-day home trial

You have the right to try your Scandiface LED mask and LED collar at home for 30 days from the date you receive the product. If you are not satisfied, you can return the product according to our return policy (see point 6).

5. Warranty

We offer a 2-year warranty on the Scandiface Skinboosting LED Mask and Collar from the date of purchase. The warranty covers manufacturing defects, but not damage caused by misuse, accident, or normal wear and tear.

6. Returns and Right of Withdrawal

If you wish to return the product within 30 days:

  • Contact customer service at service@scandiface.se before returning the item.

  • The product must be in OK condition and not show abnormal wear and tear, and must be returned with all accessories and its box.

    • Return shipping is arranged and paid for by the buyer, or a shipping label is provided by us, in which case a shipping fee will be added.

  • The 30-day satisfaction guarantee means you have the right to try the mask and return it without questions if you don't like it. The condition must be acceptable.

Upon approved return, the amount will be refunded via the same payment method used for the purchase.

7. Complaints

In case of a product defect covered by warranty or consumer purchase law, please contact us at service@scandiface.se with a description of the defect and a picture or video if necessary.

8. Personal Data

We process your personal data in accordance with GDPR. For complete information, please see our privacy policy.

9. Disputes

In case of any dispute, we follow the recommendations of the National Board for Consumer Disputes (ARN). You can also use the EU Commission's platform for online dispute resolution.

If you have any questions, you are always welcome to contact us at service@scandiface.se.

Thank you for shopping at Scandiface!