Köpvillkor 

Welcome to Scandiface! Below you will find our complete terms of purchase that apply to all purchases of Scandiface Skinboosting LED Mask and Skinboosting LED collar via our website.

1. General

Scandiface is a Swedish brand owned and operated by LOA New AB. By shopping through our website, you agree to our terms of purchase. To complete a purchase, you must be at least 18 years old or have the guardian's approval.

2. Prices and payment

All prices are stated in Swedish kronor (SEK) including 25% VAT.

We offer the following payment methods:

• Klarna (part payment, invoice or direct payment)

• Card payment (Visa, Mastercard)

• Google Pay

• Apple Pay

Payment is made securely via our payment service provider Shopify Payments.

3. Delivery

We offer free shipping on all orders. Delivery usually takes place with PostNord Postpaket from our Swedish warehouse within 1–4 working days from the confirmation of the order. We reserve the right for longer delivery times in case of high pressure, offers or holidays. The delivery times stated on the website are preliminary and are based on normal transport times. We cannot guarantee delivery to a specific day as delays may occur during the shipping company's handling.

Unclaimed packages are refunded when they arrive in our warehouse again if they are intended for return, in any case we will not refund SEK 99, which refers to the return cost itself. We will send a new product when we receive the package back if you wish. 

4. Try it at home for 30 days

You have the right to try your Scandiface LED mask and LED collar at home in 30 days from the time you received the product. If you are not satisfied, you can return the product according to our return conditions (see point 6).

5. Warranty

We offer 2 year warranty on the Scandiface Skinboosting LED Mask and Collar from the date of purchase. The warranty covers manufacturing defects, but not damage caused by misuse, accident or normal wear and tear. We have the right to replace with a spare part or a new product in the first instance. 

6. Return and right of cancellation

If you want to return the product within 30 days:

• Contact customer service at service@scandiface.se before you send the product back.

• The product must be in OK condition and not have abnormal wear and be returned with all accessories and its box.

• Return shipping is solved and paid for by the buyer, everything is provided with a delivery note from us and then a shipping fee of SEK 99 is added.
  

• 30 day customer satisfaction guarantee means that you have the right to try it if you like the mask and return it without questions otherwise. The condition must be acceptable, otherwise the price will be deducted.

If the return is approved, the amount will be refunded via the same payment method used at the time of purchase.

7. Complaints

In the event of a fault with the product that is covered by warranty or the Consumer Purchase Act, contact us at service@scandiface.se with a description of the fault and a picture or video if necessary. We reserve the right to replace with a new product or spare part. Lead time for dispatch of compensation may occur.

8. Personal data

We process your personal data in accordance with GDPR. For full details, see our privacy policy.

9. Dispute

In the event of a dispute, we follow the recommendations of the General Complaints Board (ARN). You can also use the European Commission's platform for online dispute resolution.

If you have any questions, you are always welcome to contact us at service@scandiface.se.

Thank you for shopping at Scandiface!